can i combine orders?
yes, orders can be combined and shipped in one package if approved by the customer(s). the difference in shipping will be refunded. please contact me with the order numbers (SIN####).

can i add x item to a confirmed order?
yes, as long as the order has not been shipped yet. please contact me with your order number (SIN####) and an invoice will be sent to you for the additional items.

the item i received is misprinted/damaged :(
email me at zhyphenth(a)gmail.com with photos of the issue and i will send you a replacement! if the item is no longer in stock, i will do my best to find other ways to resolve the issue.

how long do pre-order items take to ship? 
please check the item listing for estimated shipping date. if there are any delays, i will make an announcement on my shop and twitter. i also have a pre-order status tracker that i keep updated on my shop's main page (scroll to the bottom).

if your order contains pre-order items, the entire order will ship when the pre-order items are ready unless otherwise stated in the item description.

what's the difference between this shop and your etsy?
my etsy is for customers from the EU and other select countries who are charged VAT fees from international purchases. generally, these fees are collected from the customer upon receipt of the package. etsy, on the other hand, collects this fee at checkout so it is more convenient for the customer.

if you don't live in countries that charge VAT fees but still prefer to purchase through my etsy, please feel free to do so. my etsy is open to everyone. please note that due to fees on that platform, the prices for my products are slightly higher on etsy.

how do i wash pillowcases and cushions?
remove stuffing first!! pillowcases and cushions can be washed with cold water on gentle cycle. i offer replacements if the item gets damaged in the washer (as long as i still have the item in stock). please email me for more info.